šŸ’¬ Got a Question About Your Download?

You're in the right place! Whether you're wondering how to access your file, need help printing, or just aren't sure where your download link went—I’ve got you.

Browse the FAQs below for quick answers to the most common questions about digital purchases, downloads, and file access. And if you're still stuck, don’t worry—you can always reach out and I’ll be happy to help.

FAQ Entries

šŸ”¹ ORDERING

How will I receive my digital product?

Right after checkout, you’ll see a download link—and you’ll also get an email receipt with that link included. If you don’t see it, wait a few minutes and check your spam or junk folder. Still missing? Contact me here—I’ve got you!

I didn’t receive my product—help!

No worries! First, double-check your spam folder. If it’s not there, just send me an email and I’ll make sure you get your product.

Do you offer printed versions of your products?

Not at this time—all our resources are digital downloads only.

šŸ”¹ DOWNLOADING

Can I share my download with classmates or friends?

Please don’t! All digital files are for personal use only and are protected under copyright. If your classmates are interested, send them the link to our store so they can grab their own copy.

You may:

  • Use the files for personal study

  • Share how you use them in educational discussions

You may not:

  • Distribute the files to others

  • Upload them online or to shared classroom platforms

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What software do I need to open my files?

All our products are PDFs. You can open them with free software like Adobe Acrobat Reader.

Do my download links expire?

Yes—download links may expire after 90 days. Be sure to download and save your file to a computer (not just a phone or tablet) for long-term access.

I lost my download—can I get another one?

If you need a new download link within 30 days of purchase, no problem—just contact me. After 30 days, I’m unable to resend links, so I recommend backing up your files on a cloud service or USB drive.

How do I download a PDF on an iPhone or iPad?

Use Safari for best results:

  • Tap the link → the file opens in your browser

  • Tap the Share icon (box with arrow)

  • Choose Save to Files to store it locally
    Once saved, you can open it in apps like GoodNotes or Notability.

šŸ”¹ ACCESS & USE

Can I get the file as a Word document?

No, all products are provided as secured PDFs to maintain layout and copyright protection.

Why is the PDF asking for a password?

The file is password-protected for editing, but you can open, view, and print it without any password.

Can I use the PDFs in GoodNotes or Notability?

Use Adobe Acrobat Reader, set your printer settings to ā€œActual Size,ā€ and print on standard 8.5x11 paper.

If you plan to print at a copy center (Staples, etc.), let me know first—I’ll send you a print release as required by copyright.

šŸ–Øļø PRINTING

How do I print my PDF?

Use Adobe Acrobat Reader, set your printer settings to ā€œActual Size,ā€ and print on standard 8.5x11 paper.

If you plan to print at a copy center (Staples, etc.), let me know first—I’ll send you a print release as required by copyright.



šŸ’ø REFUNDS

Do you offer refunds on digital products?

Because of the instant access nature of digital downloads, all sales are final.

That said, I want you to be 100% happy. If there’s a problem with your file, just reach out within 30 days and I’ll make it right.

šŸ” For course-specific refunds, please see the Course FAQ section or view our Refund Policy.